SupaWaste is built to meet WCAG 2.1 Level AA across both the resident-facing bin day widget and the authority portal. Accessibility is a requirement — not an afterthought — especially for services used by the public.
SupaWaste is a service used by residents across England — including people with visual impairments, motor difficulties, cognitive disabilities, and those using assistive technology. We take that responsibility seriously.
We target WCAG 2.1 Level AA compliance across all public-facing and staff-facing products. This page documents our current status, what we've built, and where we're still working to improve.
Public Sector Bodies Accessibility Regulations 2018: Local authority websites embedding our resident widget must meet the Public Sector Bodies Accessibility Regulations. Our widget is designed to support this — including font size options to meet authority-specific requirements.
The table below reflects our current status against the four WCAG 2.1 principles. We update this as improvements are made.
| Principle | Description | Status |
|---|---|---|
| Perceivable | Information and UI components are presentable in ways users can perceive | Met |
| Operable | UI components and navigation are operable via keyboard and assistive technology | Met |
| Understandable | Information and operation of the UI is understandable | Met |
| Robust | Content can be interpreted by a wide variety of user agents and assistive technologies | In progress |
The embeddable resident widget — used by the public on authority websites — has been designed with accessibility as a primary requirement, not a secondary consideration.
The portal used by authority waste and comms teams is designed to be usable with keyboard navigation, screen readers, and browser zoom up to 200% without loss of functionality.
We believe in transparency. The following issues have been identified and are being actively worked on:
If you identify an accessibility issue not listed here, please report it using the contact details below.
If you experience an accessibility barrier using any SupaWaste product, we want to hear about it. We aim to respond to accessibility feedback within 5 working days.
If you are not satisfied with our response, you may contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the Public Sector Bodies Accessibility Regulations in England.
Tell us what you were trying to do, what went wrong, and which product or page you were using. We'll investigate and respond within 5 working days.