Missed collections spike when residents forget it's bin day. SupaWaste's SMS reminders go out the evening before collection with the waste types being collected — and a brief recycling tip you configure. Residents who forget are nudged back into good habits. Opt-in only, GDPR compliant.
SMS reminder configuration — message template and recycling tip settings
Reminders go out at 6pm the evening before collection — late enough that the collection is imminent, early enough that residents have time to put bins out. Timing is automatic.
Each reminder includes a brief recycling message you configure — which items are collected, what's accepted, or a contamination reduction tip. Written once, delivered thousands of times.
Residents opt in through the My Bin Day service or your authority website. No data is collected without consent. Opt-out is instant. The opt-in list is managed within SupaWaste.
Different zones can carry different recycling messages — useful if you're running a contamination campaign in a specific area, or if accepted items vary by zone.
A missed collection costs a council money to investigate and often remedy. An SMS reminder that prevents even a fraction of those missed collections generates a measurable return.
See how many reminders were sent, delivered, and failed — broken down by collection day and zone. Useful for reporting resident engagement to senior leadership.
Configure your message, connect Twilio, and reminders go out before every collection.
Open the SMS Reminders settings in SupaWaste and write your reminder template. Dynamic fields insert the resident's collection day and bin types automatically.
Add a short recycling tip to the message — what to rinse, what not to include, or a contamination reminder. 160 characters max.
Residents sign up for reminders through My Bin Day or your embedded widget. Their postcode is used to match them to the right zone and schedule.
SupaWaste sends reminders every evening for the following day's collections. No manual sending, no scheduling — fully automated.
Start your free pilot today — no credit card required.